Question 1

Imagine you're responsible for the quality of a single elevator in a specific building. Your task is to design it to provide the ideal customer experience. You have unlimited resources to equip the elevator with any sensors and spend any amount of money. How would you approach building this elevator?

I always approach similar tasks in the following way:

We perceive the elevator as a product, and it has a basic economic property of utility, which is usually decomposed into a large number of individual properties. These properties are determined by the very essence of the product, its purpose, the location and context of its use, and so on.

To make the product ideal, it is necessary to carry out a series of activities:

1. Collection and analysis of internal information (building parameters), external information (climate and other parameters of the location)
2. Drafting requirements and initial testing
3. Market analysis
4. Competitive analysis
5. Qualitative research
6. Quantitative research
7. Consultation with experts and engineers
8. Development of a sketch and iterative discussion
9. Modeling and prototyping, development of final requirements
10. Support during construction and commissioning
11. Testing

The elevator construction documentation should include main scenarios, alternative scenarios, acceptance criteria, and design implementation requirements for the real product.

When describing my approach, I was guided by my experience in building digital products. I admit that there may be specifics in industrial design. I assume that the basis of thinking in the development and construction of an elevator includes parameters such as safety, convenience, and aesthetics.

I will try to write down the acceptance criteria that seem essential to me in random order:

• There should be no combustible materials in the elevator shaft, including the cabin itself and its internal parts.