Overview

Identified Problem/Pain Point/Opportunity

• Target Audience: Who are they? What problem do they have? What data supports this problem? What is the current user experience like in this context?
• Information Sources: Who can provide more information?
• Relevant Links: Various references that may be helpful for those familiarizing themselves with the task.

Success Criteria

• Definition of Success: What does success look like? How will the user experience change when the problem is solved?
• Key Metrics: What are the main metrics?

Proposed Solution

One-Sentence Pitch

Key Aspects of the User Experience (3-4 points)

Mockups, Descriptions, and Flowcharts

Mockups, Descriptions, and Flowcharts

Product Section

Self-Assessment Questions:

1. Does this feature/design impact other product metrics?
2. Does this feature/design affect other user behaviors?
3. How does this feature impact organizational processes?
4. What will be the cost of supporting this feature (including operational costs for offline processes)?